FREQUENTLY ASKED QUESTIONS
Q&A
At SM Editing & Tech Services Australia, we are committed to being your qualified experts for all your needs. Take a look at the list of frequently asked questions below for some useful answers. If you can’t find what you need, let us know and we’ll get back to you shortly.
DO YOU OFFER VIDEO/PHONE CONSULTATIONS?
Yes, Absolutely - The easiest way to arrange this is to send a request via the contact page and I will contact you as soon as I can
WHICH PAYMENT METHODS DO YOU ACCEPT?
Cash or Bank transfers are accepted - For all small orders I ask that payment be made prior to the commencement of the work as each tape is played through to capture the footage. For large orders where a payment plan is required The first payment is due prior to the commencement of the work and then on the dates planned in advance prior to collection of the footage.
DO YOU CHARGE BY THE HOUR?
No, I Charge for the work required as this makes my services tailored to meet your needs - for example I don't charge a flat rate for data recovery as this service is generally quicker on smaller devices
HOW LONG DOES IT TAKE TOI PROCESS TAPES AND FILM REELS?
Depending on the length of each tape and how many tapes you have, I generally say allow up to 30 days - however can have most orders out within 2 weeks of Payment.